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edenamory
Hello! I'm eden im a digital artist, i really like making art. I use he/it pronouns so i would appreciate you using it. I hope you like my work! Bye!

Eden Francium @edenamory

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Joined on 7/9/21

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unable to log back into my toyhouse acc

Posted by edenamory - 1 month ago


So it seems that i cant log back into my account.. it just gives me "These credentials do not match our records." error when i want to, i tried recovery email thing,, DOES NOT WORK the email is nowhere to be found not even in the spam folder, and ive done this so many times. If anyone knows how to help it would be great


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Hello there.

You know, I have 'no-clue-at-all' how things work on 'ToyHouse', since I've never had an account there before, so I don't know if I'll be of 'too-much' help for you, but have you tried to contact their 'Support-Team' via Email yet for example? Because if not, that could (perhaps) be the 'solution' to your problem. Here you have their respective 'Support-Email-Address';

(support@toyhou.se)

I hope that works for you.

i have unfortunately it didnt work

My advice would be not to worry about it for the next 3 business days.
From their presentation, the site seems pretty scammy, so if there is actually a human support, they will take forever to reply to you.

i see, yeah youre right. also i like your pfp. Thank you

@edenamory What do you mean? Didn't you get any kind of response from their part or something?

i didnt get a response, only one person runs the site now

@edenamory Oh, I see. My condolences, in that case, but unfortunately, I don't think that there's much else that I can 'offer' you, as a 'solution'. Make sure that you're introducing your 'data' right, before trying to log in, re-check your 'Spam', 'Junk' and 'Promotions' folders on your Gmail account, just in case you could encounter the Email around there... I don't know, things like that. Or otherwise, try sending another Email to the 'Support-Team', and wait for a couple of days, to see if this time they **actually** give you, at least, some kind of response.

Anyhow. I hope that, in the end, you're able to recover your account, one way or another.

Good luck o7.

@edenamory If one single person runs that site, they might indeed struggle with the workload.
I am 'assuming' their service sees a certain degree of money-flow between customers, so it's likely a magnet for hackers. If one single person is juggling a community, they are likely behind on software updates and don't have a lot of time to further their education on security - even if they were an expert when they started out.

If you are using the combination of user name and password elsewhere, it would be a good idea to change those passwords to something new.

If you are using PayPal in conjunction with toyhouse, you can call PayPal's hotline and ask if there have been lots of unsuccessful login attempts on your PayPal recently. If so, they can tell you the country (although they are a bit coy about that). That information should give you a good idea what you are dealing with. If they say nothing seems out of the ordinary, then it may be contained to toyhouse. If they say lots of attempts have been made "from Asia", then you are dealing with rookie hackers from China or North Korea who are "training" for a bigger job or killing time.
Small aside: If the PayPal person you're speaking to doesn't sound like an intern or a tired person doing a side-job, they might say that they "don't see anything" or something along those lines because subsidiary hotlines don't get full access to the PayPal databases. 'Last time I checked', if you ask them to change something about your account, a hotline person who is 'not directly' employed by PayPal will not have the access-rights in their system and would have to forward you to a well-trained employee from the "main branch" (or whatever they refer to it).

Sorry if this all came a bit late. I was short on time and energy when I first talked to you.

Thankfully i don't use PayPal nor do i tamper with real money online really. I've tried logging in today as well, didn't work. I've decided to archive all my characters in folders on my PC and save it on a flashdrive, sure it might not be exactly the same, but as long as i have information on them stored somewhere that is secure, i am happy. And don't apologize for being late, we all have lives its really quite alright.