Gekkotsuki 2024-11-12 07:07:06

Hello there.

You know, I have 'no-clue-at-all' how things work on 'ToyHouse', since I've never had an account there before, so I don't know if I'll be of 'too-much' help for you, but have you tried to contact their 'Support-Team' via Email yet for example? Because if not, that could (perhaps) be the 'solution' to your problem. Here you have their respective 'Support-Email-Address';

(support@toyhou.se)

I hope that works for you.

Yatsufusa 2024-11-12 07:46:35

My advice would be not to worry about it for the next 3 business days.
From their presentation, the site seems pretty scammy, so if there is actually a human support, they will take forever to reply to you.

Gekkotsuki 2024-11-12 08:58:16

@edenamory What do you mean? Didn't you get any kind of response from their part or something?

Gekkotsuki 2024-11-12 10:07:02

@edenamory Oh, I see. My condolences, in that case, but unfortunately, I don't think that there's much else that I can 'offer' you, as a 'solution'. Make sure that you're introducing your 'data' right, before trying to log in, re-check your 'Spam', 'Junk' and 'Promotions' folders on your Gmail account, just in case you could encounter the Email around there... I don't know, things like that. Or otherwise, try sending another Email to the 'Support-Team', and wait for a couple of days, to see if this time they **actually** give you, at least, some kind of response.

Anyhow. I hope that, in the end, you're able to recover your account, one way or another.

Good luck o7.

Yatsufusa 2024-11-12 20:00:21

@edenamory If one single person runs that site, they might indeed struggle with the workload.
I am 'assuming' their service sees a certain degree of money-flow between customers, so it's likely a magnet for hackers. If one single person is juggling a community, they are likely behind on software updates and don't have a lot of time to further their education on security - even if they were an expert when they started out.

If you are using the combination of user name and password elsewhere, it would be a good idea to change those passwords to something new.

If you are using PayPal in conjunction with toyhouse, you can call PayPal's hotline and ask if there have been lots of unsuccessful login attempts on your PayPal recently. If so, they can tell you the country (although they are a bit coy about that). That information should give you a good idea what you are dealing with. If they say nothing seems out of the ordinary, then it may be contained to toyhouse. If they say lots of attempts have been made "from Asia", then you are dealing with rookie hackers from China or North Korea who are "training" for a bigger job or killing time.
Small aside: If the PayPal person you're speaking to doesn't sound like an intern or a tired person doing a side-job, they might say that they "don't see anything" or something along those lines because subsidiary hotlines don't get full access to the PayPal databases. 'Last time I checked', if you ask them to change something about your account, a hotline person who is 'not directly' employed by PayPal will not have the access-rights in their system and would have to forward you to a well-trained employee from the "main branch" (or whatever they refer to it).

Sorry if this all came a bit late. I was short on time and energy when I first talked to you.